Poor Exchange/Return Experience
When I inquired about exchange/return process for an order I placed, I was surprised that I need to ship the item back to mainland China. While I understand the buyer is responsible of the return shipping cost, unlikely many other oversea online retail companies, they do NOT have a return warehouse available in the U.S. which is where I'm located at. This makes the return cost very expensive for individual consumer and not worth to pursue. The company should be transparent about the return warehouse location and put that information on the website under the refund FAQ, so consumer can have a clear expectation before they place the order. In addition, customer service takes a long time to respond to email inquiry. It took at least two business days to get an email response. They will also ask you to submit photos of the products before approving any exchange/return. And there is no return label generated, you have to handle all the return transaction on your own. With all these hassle, I'd only order if I'm okay with the item being final sale.