Horrible
Horrible. Just completely and utterly horrible. When I first decided to refund my purchase ($120 by the way), because I noticed that as soon as I purchased it the writing quality was questionable, I read the refund policy through and through. I met all the qualities for a refund: within 3 days, purchased directly, and below 1000 words usage. It has been 2 days now and I have emailed them THREE times kindly asking for even an answer back. In those emails I provided explicit detail on each and every step of my purchase, why I want a refund and my order number. Now that two days have passed and no reply, I'm starting to question if anybody even has gotten a refund... All I can say is that this is a scam- those who are reading this, don't do what I did and please read the reviews before buying. Watch how they are going to reply to this with the same generic response as they did with everyone else. Very unsatisfied. This is the first time it felt needed for me to even leave a review.