Hong Kong SAR China
Here we go again... "We will process your refund without any administration costs, as outlined in our refund policy. You should expect to see this reflected in your account within 5 to 10 business days." My bank account's still looking for this transaction....Somewhere?! maybe in somebody's bookshelf. When can I expect it? Tick-tock.
I’ve reached out over 14 times, yet all I get back are the same generic replies asking for ‘patience’ and insisting the document is ‘on its way.’ It’s beyond frustrating that there’s no real support or accountability here—no phone number, just a contact page funneling me back to these vague responses. The standard line—'delivery may take... well, who really knows? Maybe 20–40 business days, maybe longer’—isn’t helpful or reassuring. Adding to this, I was told to rely on the digital copy (wich was received on August 13th) in case of any issues, but it turned out to be of no use on my travels. When I encountered problems using the digital version, I reached out immediately, as suggested, yet the support I received did nothing to resolve my situation. I couldn’t rent a car due to this, leaving me without the service I paid for and without any reliable assistance.