HORRIBLE SERVICE FROM EASYBOOK - RED FLAG AND MAJOR WARNING
I rarely write reviews unless I experienced extremely good or extremely bad service by the company/organization. Unfortunately, Easybook showed me what extremely bad service can do to completely eradicate my (or any customer's) trust in them. I registered as an Easybook member and they had an ongoing referral bonus program. I subsequently referred a friend via the specific personalized referral link and followed their instructions but did not receive the referral bonus (on both ends - referrer and referee). Hence, I contacted Easybook on 17 Sep 2024 to check and was told that they will escalate my case. Exactly one whole month later (this post is dated 16 Oct 2024), I have yet to receive any form of update from Easybook despite me checking in and chasing them on a daily basis. All I receive are standard customer service replies which are of no help to the situation. I don't understand how Easybook can sit on a customer's issue for 1 whole month. Please do something and act fast Easybook. Major warning to all existing and future customers of Easybook.