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Kevin Herbert

United States

1 Reviews
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1 review

SUNSKY

BUYER BEWARE!!!

This is the worst company I've ever dealt with. They have a no return -no refund policy on defective equipment. The response from their so-called "customer service" is cold, robotic and at times even rude as their mission is at all expense to avoid any and all refunding or replacing devices that simply do not work. Customers are told in order to replace an item (they) must pay for all shipping cost thus the customer ends up paying almost double simply to return one of this companies devices. This company also sent me a device along with a wall plug that is only compatible with outlets in Europe even though my address was CLEARLY in the United States. The response from this company was shameful as I was told to deal with their error myself. I was rudely instructed to go online and order a wall plug myself and told that it would only cost around 2 dollars.That was a blantant lie. Even if I could order a plug at that price why should I carry the burden and cost (plus shipping cost) to re-order something I had already paid for? This company has no honor. Currently after almost a year, I still have 2 of their "phone jammer" devices that are useless and do not work. Meanwhile this customer service person (whoever she is) simply continued to send me disrespectful messages explaining why the 2 devices I paid good money for will not work due to the phones people have today yet the company website had no such warning. They continue to advertise the items on their page selling these blockers to unsuspecting customers knowing this device will NOT work as customers realize only AFTER they purchase it they will have no option to return it unless they are willing to pay a heavy return shipping price thus making the original cost of their blocker even higher. Every response from this company has been rude, insulting, disrespectful and even incoherent at times. I suspect the person sending out message does not even speak English. My advice to anyone reading this review is DO NOT PURCHASE ANYTHING from this company. They do NOT respect nor value their customers. As a person involved in Law Enforcement and Security myself my assessment of SUNSKY is: Do not trust! You will lose your money and be stuck with defective devices and they will simply resist and dismiss any and all attempts to make your purchase whole should you have any problems with your purchase. Almost a year has gone by yet no follow up from SUNSKY to even check to see if my concerns have been addressed. I will give it another few weeks and will post a follow up review here on TRUSTPILOT and GOOGLE to see if there is no response or if they continue to send me the same cookie-cutter, cold and insulting messages similar to past messages.

2025-03-06Helpful 1