Poor Grooming Experience - Do Not Go Here
I made an appointment on August 19th for my dog to get groomed. Every day I logged in to get an earlier appointment and was able to move it up to today 10/17 at 10 am. I got reminders on multiple occasions and reminders about vaccines. All completed, uploaded and his pic as well. I arrive today and they check us in. Place looks clean - Cody is excited but nervous. He's a 10+ year old Golden who has always been groomed by people coming to the house. I've been looking for a groomer since I moved here in 2021 and my daughter goes here and recommended y'all. I've also been trying to get an appointment for my other Golden but the grooming is always booked out for months. Anyway, I arrive, they come out to ask me what I had signed up for - I didn't remember what it was called and said haircut, bath, nails, etc. I was also hoping Cody liked it so I could change vets. Well no more. I was told they could only provide a bath b/c he wasn't on the groomers calendar. WHAT??? They said it only says "grooming" but not what kind. What does grooming mean to you? Did it say "bath"? I can do a bath at home for free. The alternative was they 'might' be able to do it later but he'd have to stay all day and wait and see. He's a 10+ year old dog to which I gave his anxiety meds this morning and you want him to be in a cage all day??? Are you kidding me? Do they know anything about dogs?? How unprofessional that no one in almost 2 months could even bother to call and verify. What kind of incompetence is there?!?! Makes me happy that I found out now. Maybe they should hire professionals. They should be embarrassed by this sheer incompetence and unprofessionalism displayed. They blamed it on their app booking online. Don't allow it if they are aware this happens. DUH! ALMOST 2 MONTHS PEOPLE! 2 MONTHS of waiting!!!