An Updated Review
I’m updating my review to eat crow a bit. After posting on trust pilot I got an extremely helpful response back from the company. I believe I’ve spoken to a few people over the course of the week, and nothing was helpful until this review was posted. The customer service I received this evening was 10x better than what I received all last week and I finally feel taken care of. Before my original 1* review, I was given no helpful solutions or information. I just kept going back and forth with a few different people and kept hitting the same wall. It was impersonal and unhelpful. After posting someone else reach out with a much kinder and helpful attitude. All I needed to know was the US carrier my package went to, and this last representative finally got this information for me. I never asked for a replacement or refund, just information on the carrier so I could make steps to file a claim, which is why the runaround I experienced was so weird and unhelpful. They offered service recovery and that was kind of them. I would recommend this business in the future on that merit, but with a caution because my first experience was lame and it could have been avoided. Whoever reached out to me from this website has great communication and soft-skills.