Honest First-Time Buyer Experience
I initially ordered the Water Wave texture, but unfortunately, the hair did not look like the photos advertised and appeared very frizzy right out of the package. I exchanged it for the Deep Wave texture, hoping for better quality, but was met with the same issue—excessive frizz. After washing the hair, I noticed significant shedding, and the frizz remained unmanageable despite my efforts. As a first-time customer, I was genuinely disappointed with the quality and expected a better product. I even requested that they send a better-quality bundle, but my concerns were not fully resolved. That said, their customer service was very responsive and helpful throughout the exchange process, and the shipping was impressively fast. The hair was also true to length and density, which I appreciated. Overall, while the customer service and delivery were excellent, I would not recommend this hair due to the poor quality and high maintenance required.