Bluetti Nightmare!
I placed an order (order number SPF-EU-41102) 25 days ago... I had zero trust in this company, fearing that could be a scam website, so I tried to select any payment type that allow me to pay later or when I receive the item but the only available payment type was paid immediatelly.. So I purchased and paid in full my order!... then: days and days with NO information, No emails at all... I got in contact with Bluetti now multiple times via chat and they are just covering you with empty "sorry" without doing anything and without giving you any meaningful information! You are forced to speak via chat with an helpless operator with fake name (Ornella) who even promised me 1000 Bluetti points TWICE and I never really got them! BLUETTI IS A SCAM: PLEASE, DO YOURSELF A FAVOUR... go to the nearest Castorama, Bricoman, Obi, Leroy Merlin and BUY THEIR COMPETITOR PRODUCT EcoFlow that you find right on the shelves. DO NOT BUY BLUETTI, YOU WILL LOSE YOUR MONEY AND TIME LIKE ME.