Good Claim Experience
I had to make a claim for travel insurance due to a fall which resulted in me and my sister not being able to travel to Vietnam. I have used Etiqa quite a number of times for travel insurance. I had no problem getting a hold of the customer service representatives during the initial contact: all the representatives I talked with were polite and kind. Later on, I corresponded with Ms Monica Teng who handled our case. She had been patient with me. It took a while for us to first work with the airlines to try to get compensation for the cancelled trips. Me and my sister were able to get a refund from one airline, and when we were ultimately unable to get a refund from the other two airlines, Ms Teng assisted us to file for claims and we were compensated. The process took some time. All these while Ms Teng has been kind and patient. She even called me once to talk to me. I am grateful for Etiqa's team of professional people and I would not hesitate to recommend them to any travelers.