sizing was inaccurate
Hi there, I ordered a rug listed as 10 feet long and 2'6" wide, but when I unrolled it in my hallway, I realized the actual width is 2'8"—which doesn’t fit the space. I need to return it, but the return process has been frustrating. When I clicked the "Refund Policy" link to start a return, the page wouldn’t load and showed an error message: “Refused to connect.” Also, I noticed you don’t provide a return shipping label, which seems unreasonable. Rugs are a product you often need to see and feel in your home before deciding to keep, and returns are part of that process. Not making it easy to return a rug—especially when sizing was inaccurate—feels really disappointing. Please advise on how I can move forward with the return.