Terrible customer service and still unresolved
The lack of a contact number for warranty issues forces you to rely entirely on email, which is incredibly slow and frustrating to deal with Forget about talking to a real person—there is absolutely no live phone support I first reported this issue on May 8th—over five weeks ago—explaining that the right side omni wheel suspension on my Lymow One Plus is loose and the spring is broken. I provided all the requested shipping and serial number information on May 11th. Despite multiple follow-ups, I have yet to receive the replacement parts or a confirmed shipping date. It is very disappointing to be asked by senior support what the unresolved issue is when the entire thread documents my request for a suspension repair and replacement omni wheels. I have been patient for over a month, but the lack of progress and coordination is unacceptable. Order #10324. SN of the Lymow mower: LR101B03A09A0553