Poor Quality Control
This is my first purchase from Rugs USA. I doubt I will not shop with them again. I purchased two rugs to be used at my front door and adjacent hall space. I fully expected that two rugs with the same name and cited colors would match. Colors do not match, and one is thicker than the other. I will use these until I can find something to replace them. My issue is NOT with the photos on the site. My issue is with quality control. In addition, I felt their response was AI generated, which is insulting. I think their reply to my review is unbelievably lame. Two rugs with the same cited color and name should match. See RUGS USA reply below. Sent from my iPhone On Oct 25, 2024, at 3:31 PM, Rugs USA wrote: Hi ES Rugs USA has replied to your review of Bayberry Vintage Washable Rug | Green Grey Runner Colors and fabric do not match Rugs USA's reply Hi E, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget. We are sorry to hear that you’re not 100% happy with your rug! This is not the experience we want for our customers. The images we showcase online are the most accurate visuals possible. Please remember that color variances may occur depending on different factors -- the brightness settings of a computer, cellphone, or tablet, for example. This is an unfortunate limitation of color displays that we continue to try to manage. Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future! Best, Rugs USA Customer Support Unsubscribe