The worst of the worst broker out there
Terrible experience working with Easy Auto ship. I went with them to ship my car cross country because they were quick to respond and were able to arrange expedited pickup for a higher price which I was ok with. Little did I know this was the start of a nightmare. Once they assign your order out to a dispatch, they pretty much wipe their hands clean and have zero control whatsoever. They send you a dispatch number, but the person on the dispatch line barely communicates with you. So you are pretty much stuck in limbo with 0 updates on your car. Calling Easy Auto ship customer service is no good since they try the exact same number and email with no response. Their claim of “vetting the carriers” is absolute bs. In my case they assigned out to a carrier called “RWB Trucklines Inc”. There is 0 information about this company, and their DOT number has been active for barely 3 months. This screams “red flag”. But that was just the start of my nightmare. A few days after these guys confirmed pickup by the carrier “RWB Trucklines Inc”, I started getting calls from a completely different transportation company “SMG” asking for details of the car. I have no idea who these guys are but apparently they have my car and have taken it to a completely different address 400 miles away. At the same time, the trucker who Easy Auto Ship dispatched my car (“RWB”) out to also sends me texts claiming that he has my car and the delivery will be delayed. So I have no idea who to trust at this point. Calling Easy Auto ship and I get the run around about how some other “phantom” broker likely “sold” my information to another trucking company and they have no control over that. And this is after they have already charged me for their brokerage fee. How on earth does that happen, given that the only company I have talked to and given my details to is Easy Auto Ship ? Meanwhile I am scrambling to try and get my car delivered to me and fortunately for me, the actual truck driver that has my car has been wary enough to not hand off the car to some random person 400 miles away so it doesn't get driven to Mexico. I got in touch with them directly and they basically demanded a higher price to deliver it to me to make up for their lost business, essentially holding me at ransom. Car was finally delivered when i agreed to pay their ransom. I demanded compensation from Easy Auto ship and so far they have refused to take any accountability for this whole mess. In short, they refuse to stand by their claims on their website. They hand off orders to little known companies, clearly some of which are on here to scam and possibly steal vehicles. Then they blatantly lie and accuse me of brokering with another broker, when this is not true at all. Let this ordeal be a warning to folks to stay clear of Easy Auto Ship and “RWB Trucklines”. This was far from “easy”.