Absolutely awful
Absolutely awful. first issue I had was a warranty about 10 months after my machines went online. They told me that the 12 month warranty starts the day the machines leaves he manufacturing facility so if they have a machine sitting there for 6 months before you buy it half of your warranty is all ready gone. We settled on me paying for half and them paying for half of the repair. After about a month I started asking about it with no one being able to tell me anything. I emailed weekly for about 4 months with the same response. Finally they gave me a loaner machine and eventually just replaced mine with that after about 9 or 10 months of mine being "out for repair". Second is horrible customer service. Takes days sometimes to respond if they do at all. Finally I asked them to be taken offline and sent to me and I would pay the fee for breaking the contract. So they sent them to their test facility, and they said another one of them was bad (working perfect when it was online) and it was going to be $600 to repair but again no one could tell me how it was working perfect and then when they tested them it was bad. Then they charged me for two months while they were offline and being tested. Really wish there was a 0 star option