Rescheduled Shankar Eshaan Loy show in SJ
After the ShankarEshaanLoy show in San Jose got canceled and rescheduled we reached out multiple times from July 24 to Sulekha to cancel our tickets and requested a refund via phone and email. Several times the call was put in hold and promises made of a call back with resolution, but none was made Finally today I called and Ritu helped resolve this and sent us our updated tickets. She was empathic towards how the situation was handled and with great professionalism she cuts the chase and resolved the matter. The past interactions were horrifying experience with Sulekha representative’s and Ritu flipped it around. She definitely is an asset in this sinking ship