The decision to hire or promote…
The decision to hire or promote Maverick was a mistake. It would be much better if Rosa handled the VAs. It's difficult because Maverick just pretends to know everything and undermines his fellow VAs. Dante would be a much better replacement, as he knows almost all the processes in each department, like intake, eligibility, document review, and authorization. Maverick doesn’t understand the processes or updates happening in each VA position