Fraudulent Scams from China
The Chinese company, TrainPal has no shame. It's Fraudulent and I warn those who use it!! To make this short. I purchased "Cancel for any reason" on my ticket. Later, when I went to cancel it, I was told I can't. This is because my ticket isn't eligible. When I asked them why they offer me "Cancel for any reason" when you can't cancel for any reason. The blame was put back on me as I should have checked the Ts&Cs hidden somewhere separately on their website. Customer Service are a bunch of bots from China who will not help. There are a tremendous amount of bad reviews. I lost out on £100. Don't be scammed. Use a reputable app like Trainline