Stable routes for our outbound team
We operate a medium-sized contact center making roughly 8–10k calls a day, mostly to customers in Europe and LATAM. Our previous provider was cheaper on paper but the quality changed constantly and we spent far too much time reporting bad routes. With didlogic the biggest difference has been consistency. We still get occasional destination-specific problems, every carrier does, but their NOC normally understands the issue from the call examples and doesn’t reply with a generic troubleshooting list. CLI management and the ability to increase capacity without renegotiating the whole contract have also been useful for campaigns. Reporting inside the portal could be better and I’d like more filters for large call exports. Overall though its been a reliable service for the part that matters most, getting calls connected.