Fantastic Communication
Some of these reviews aren't fair. Yes, these dolls are heavy: Kanadoll posts each doll's weight, as well as measurements of everything from bust to waist to thigh circumference, even foot size, and their height is helpfully right in the title so this should not be a surprise and is not their fault if you buy one that is too heavy for you; the FedEx tracking number they gave me even has the total weight of the actual box you will receive, which is heavier than just the weight of the doll itself. Yes, these dolls are fragile: Kanadoll has a whole huge page of "help and info" that tells you more than you'll ever need to know and it's not their fault if you don't research what you're buying before shilling out thousands of dollars. Yes, they take a long time to make and a long time to get to your house: Kanadoll clearly tells you the estimated/average times for each individual brand. They have FAQ's, guides, reviews, photos, videos, info on everything from the history of sex dolls to how to pick one that is right for you to how to care for them to scam awareness warnings. The only shortcoming this site had was it didn't give me options to choose my free second head's eye/hair colors so I told them in a note, but now the listing for my doll has been updated with second head eye/hair colors available so they must have noticed it was missing and promptly updated the page. Read ALL THE TEXT in the listing and PAY ATTENTION, because everything you need to know is usually right there. I didn't need to contact customer service with any questions until after my order was placed, then I asked some random things like what kind of glue-on nails are safe? can I put a male head on a female body? can she wear the $10 eyes I found on eBay? and other dumb stuff, and all questions were answered right away and very patiently with detailed researched responses; the customer service is absolutely wonderful with perfect fluent English. They sent me pics and videos of what it looked like before shipping to show it has the colors/options I chose and is not going to be an ugly monstrous thing that doesn't look anything at all like the listing; my doll's listing didn't have a photo of her nether parts and I didn't ask for any, but they included that in my preview pics so I could even see the parts of her that were not shown in the listing to make sure there would be NO surprises. They have new sales and freebies and promotions every month. They sent me an email to let me know that mine would be delayed by 7 factory working days due to a national holiday in the country of manufacture. They did send me an email offering a small gift in exchange for posting a review here, but they did NOT ask for a positive review or ask that I leave 5 stars. Never mind that, I've been eagerly awaiting a chance to post a revue about how lovely the customer service is, and I'm looking forward to posting a review on my doll's listing page where I can even post pictures of her. The original price of mine would have been $1,739.00 but the discounts and promotions at the time brought the price down to $1,565.10. My BANK, not the site, charged me an extra $30 for an international purchase which brought the total up to just a few dollars below $1,600; I thought the site was trying to scam me and emailed them, and they immediately sent me an invoice of my order and said they didn't add any fees and asked that I call my bank, which I did, it was the bank's fee (I still feel guilty about it), and I really appreciated the discrete name (no xxx or SexySexDolls4U or other embarrassing stuff) when I had to discuss it with the bank. You can search by brand, by features, by height, by price, by material, appearance, etc. They have a huge variety from hyper-realistic to anime, various ages and body types and races and expressions, they even have a lot of guys which tend to be rare (especially short ones). I'm stupidly short so I needed one that was small and light without looking like a child, and they have notes for which options aren't available below a certain height. I wanted silicone, I wanted an Asian girl, I wanted a sweet expression, I wanted hyper realistic, and the selection is so wide that I actually DID find one that met all my nitpicky specific requirements. She's been shipped so anything that goes wrong now is out of their hands, but I have every confidence in the outstanding customer support should any issues arise. I've never bought something this expensive in my life and it's my first big purchase with my own income, and I have crippling anxiety, but the wonderful customer service was able to keep me calm and reassured throughout a nerve-wracking 6 weeks of worrying and waiting.