HORRIBLE
My initial experience with the treatment was positive, but things took a turn after I completed my 7-week program. The promised results didn’t match reality, so I reached out and provided all the requested photos. They assured me new aligners would be sent within a month, but it’s now been over two months without any updates. When I contacted them again today, I learned that they are currently unable to fulfill my order due to some sort of outage, possibly related to legal issues. They’ve refused to send me either the retainers or the new aligners. I’ve been using a set of aligners that are meant for only a week, and they are nearing the end of their usability. I fear that all the progress I’ve made in the past four months will be lost. To make matters worse, they aren’t offering a refund or assistance in obtaining retainers elsewhere. My treatment has come to a halt without any warning, leaving me in a frustrating situation where I risk losing my money, time, and smile. This is incredibly disappointing. I’m considering legal action to resolve this. I strongly advise against pursuing this treatment!