Terrible experience – wrong item, zero communication, no refund
I placed an order with Nootica – my first and definitely my last. The order was shipped with a significant delay. No update, no explanation, no apology. When it finally arrived, I received the wrong item. Completely not what I ordered – a clear mistake on the seller’s side I immediately submitted a return request and clearly selected the “refund” option, not replacement. Despite that, I received a message saying they would send the correct item, which I never asked for I replied to their message, politely reminding them that I do not want a replacement, only a refund, and asked them to confirm this. It’s been two days – no response at all So now I’m left with the wrong item, no refund, and no communication from customer support. Just silence Summary: – Late shipping – Wrong product delivered – Ignored my refund request – No follow-up or customer care If I could give zero stars, I would. Do yourself a favor – avoid Nootica if you expect even basic customer service