A very nice sack with only a little inconvenience.
The order process was very straight forward and the price was good compared to other brands that I was able to find online for what I wanted. Be sure to save the confirmation order number when you purchase though as I did not see any confirmation email sent once the purchase was made. The item did ship very soon after I made the purchase so I was not concerned. When I first received the shipment, I noticed that the outer cardboard box was damage, likely during shipping as the 6' sack was pretty heavy and did not have any handholds for the shipping personnel. However, the damage to the package was limited to the box as they ship the sack in a nice little zipper bag which not only compresses the sack but also protects it from damage. When I opened the zipper bag I was able to quickly get the sack to raise into form. I did notice that the cover that I had ordered with the sack was not in the shipment, though it was listed on the packing slip. I sent an email to customer services and they responded very quickly and was able to get the cover shipped with very little hassle on my end. While I did have to wait about an additional 5 days, I received all items and the sack looks and feels great. My toddler loves to play on it and I look forward to being able to watch movies with her on it in the coming years. Only docking one star as the cover did not arrive initially as intended, but great thanks to the customer services personnel for resolving the issue without any additional inconvenience for me.