Good for Forwarding ALL Calls or Taking a Msg for ALL Calls, Not Good for Detailed Instructions Regarding Call Handling
They have a couple of really good receptionists. They can be great if you work with one or two consistently regarding your account. But having so many receptionists, with our firm having a list of specific call handling instructions, we get a lot of errors. We gets calls forwarded to the office when a message should have been taken, and we receive messages when the call should have been forwarded. The business is a great concept, but I don't recommend it unless you just need a receptionist to answer your calls and either forward ALL of them or take a message for ALL of them. They should assign a specific number of receptionists per client or have fewer employees.