Very poor customer service
The hoover itself was great until it stopped working. The issue is customer service. I sent my hoover back for repair and they returned it without repairing it. I am now in the process of having to return it again so in total I’ve been without my working hoover since 14th January. It’s now 3rd March. I have raised concerns of it being returned without the repairs done again and they just replied they would look at it properly this time?! Why didn’t they look at it properly the first time? I think this amount of time without your hoover is not acceptable. They should probably issue refurbished models and repair yours to issue as a further revised model to speed up the process. Very poor service I am not impressed. Shame as it was great when it worked.