I WANT MY REFUND BACK
Had bought from Lazada many times over the years with no problem, even return and refund (small amount). But this latest purchase and cancelled $200+ was nightmare. Did order with Lazada for 3 item in 13 October, but part cancel 2 items due to changes, cancelled within less than 1 hr after buying (means item was not even shipped out). The cancelled was successful but the refund was horrible, called their customer service many times, they have just “standard template of answering” escalating the matter to their relevant department which seems never happened. Keep calling and chasing until 8 November send email that refund was issued. Usually refund is very fast, it’s been 7 days since 8 November but refund was not received. All in all since 13 October until now which is more than 1 month Lazada is holding my money $200+ for order which was canceled. THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTER. WHY WANT TO HOLD OTHER PEOPLE MONEY WHEN ORDER IS CANCELLED? SUPER DISAPPOINTED WITH HOW LAZADA IS HANDLING THE MATTER.