Updated review
Update Nov 22 2024. I spoke with their customer resolution team. After an unfortunate but reasonable enough explanation they explained what issues they were having. As a resolution, they have refunded my $500. While I am disappointed with the service, they ultimately took full responsibility which is what should happen. I spoke with one of their key matchmakers Alberto and pitched me a $500 database option as I didn't want to spend outrageous sums on another bad matchmaker. Clearly, this one didn't have any better outcomes. It took 3 attempts to submit my preferences after my meeting with Alberto even though he was able to see them. It took 4 months to speak with another member to tell the same things I told to Alberto and was told that I would hear back ASAP. Three months later, I think VIDA select and myself have difference definitions of ASAP.