0 Star for service
If there's a 0 Star option, I would have chosen. Placed order on 20/10. I sent numerous emails out from 27/10 to 18/11 but there were no response. The status was actually flagged as fulfilled but I didn't receive my item. Shipment updated that pickup from their office was unsuccessful. I messaged all their social media and officer at Instagram responded. She reverted that order was cancelled on 16 Nov. The most basic response a company can do is to update customer that order is cancelled but I didn't receive any emails. Never going to buy again from them. This is the worst customer service I've ever encountered. No service recovery. Nothing.