If I could give less than one star I…
If I could give less than one star I would. They cancelled my flight and did not transfer across my paid for seats. Then they refused to honour the paid for seats as other customers (who had not paid) had been randomly assigned middle seats and said they could not change that. As someone with a severe fear of flying, I always ensure I pay for my specific seats and the customer service teams absolute refusal to help and suggestion of letting my and my partner's seat be assigned randomly at check in was some of the worst customer experience I have ever had.