Suboptimal process when using SEPA
Process does not seem 100% thought through. I opted for paying via SEPA which obviously takes a few days to settle. I still got a message the next day, that they haven't received the payment yet and I had to explain why, even though they are offering the payment method. By the time the SEPA process was finished I needed to provide all my info and documents again, since apparently they had already been deleted due to privacy regulations. Communication about everything via email was always timely and friendly however.