I am disappointed with Booking.com's…
I am disappointed with Booking.com's "We Price Match" policy. I found the same accommodation at a lower price shortly after booking and submitted a price match request. My claim was rejected because the cheaper offer was non-refundable while my Booking.com reservation had free cancellation. Although this may comply with their terms and conditions, the difference was not made clear enough during the claim process. The policy feels overly restrictive and does not deliver the price confidence that customers expect from a "We Price Match" guarantee. I have used Booking.com because I trusted that I was getting a competitive price, but this experience has left me disappointed. I hope Booking.com reviews its policy and makes the requirements clearer and more customer-friendly.