UOB form filling farce
UOB require a client to hire a legal representative from their list when discharging a mortgage. The legal representative checks your ID. The client signs a form for redemption of mortgage from client’s account. After completing the form, very late in the process, UOB declined to accept my signature as the one on file (10 years ago) didn’t match! What madness that UOB won’t accept their legal representative’s ID clearance of client. Since then delayed arrival of form (hard copy) at UOB office has led UOB to ask client to sign form again and post directly to UOB. Meanwhile client has spent £1000+ for UOB’s legal representative. Bureaucratic pedantry at its worst. I’m one disgruntled and unhappy client