returns policy - not stated correctly
I wanted to return a dress. I was told to initally to keep the dress as it would probably get lost in the post as the factory is in china and there would be custom charges. They also offered me £20 refund. This was not set out on their refund policy, no mention of it at all. I then had to bargarin them to increase there refund to 50%. I was disappointed that I had to try and bargarin for some refund. This information was not stated in their refund policy