VERY DISAPOINTED
VERY DISAPOINTED, HAVE PURCHASED FROM GLOBAL FOR YEARS NO ISSUES UNTIL A PROBLEM WITH A FLOOR SCRUBBER, CALLED ON 11/11 TOLD THEY WOULD SEND A NEW KEY SWITCH, FOLLOWED UP ON 11/18 TOLD THEY WOULD BE SENDING SOMEONE TO LOOK AT MACHINE BECAUSE UNDER WARRANTY, FOLLOWED UP 11/26 AFTER NO RESPONSE, TOLD I SHOULD HAVE COMPLETED A FORM THAT WAS NOT MENTIONED BEFORE, ASKED FOR A MANAGER LEFT ON HOLD FOR ALMOST AN HOUR THEN MANAGER GOT INVOLVED AND PROMISED WOULD ASSIST GOT EMAIL 1 ONE HOUR,CONFIRMED INFO BUT TOLD WOULD BE THERE TO CHECK MACHINE THE 3RD OF NEXT MONTH THAT IS 3 WEEKS FROM INITIAL REQUEST THEY ADMITTED TO DROPING THE BALL BUT I STILL HAVE TO WAIT FOR A TECHNICIAN WHO WILL PROBABLY HAVE TO ORDER A PART I GUESS NEXT FLOOR MACHINE COMING FROM TENNANT!!!