Beware: Poseidon Sales Team Ignores Included Services
My recent trip with Poseidon Expeditions was overshadowed by serious shortcomings from their sales team. Although I had received clear written confirmation that Poseidon would arrange the South Georgia landing permit, I only discovered after boarding the ship that this had not been done. No one from the sales office or my travel agent notified me in advance—leaving me to find out about this last-minute exclusion in the middle of my voyage. This essential permit costs £200 per person and is required for every South Georgia landing. Had I not managed to resolve it myself, I would have missed all planned excursions on the island. When I requested compensation, the Poseidon sales office refused, claiming that anyone booking under the “Last Minute Price” must secure their own permit—directly contradicting their earlier written assurance and standard expedition practices. While the onboard crew were outstanding and always helpful, the lack of transparency and support from the head office sales team led to unnecessary stress and frustration. Travelers should beware: with Poseidon Expeditions, even written promises from the head office may not be honored, and you may only discover problems after your trip has begun.