WARNING
WARNING: My Negative Experience With DeeVid AI — Annual Subscription Issue I purchased a one-year paid subscription to DeeVid AI in May 2026. After using the service for approximately two months, I received a prompt indicating that I needed to purchase additional credits—approximately $20 for a month or $120 for a year. I contacted customer support repeatedly because I had already paid for a 12-month subscription. Their explanation was that the subscription includes a limited number of credits each month, and once those credits are exhausted, I must wait until the following month for them to reset. This was extremely frustrating and, in my opinion, was not made sufficiently clear when I purchased the annual subscription. I believed I was purchasing 12 months of usable service, not a plan where I could exhaust my allotted usage and then be unable to continue using the service unless I waited for credits to reset or paid additional money. I requested a refund for the unused portion of my annual subscription. DeeVid AI has refused my request. I paid for 12 months, used the service for only about two months, and I believe I should be refunded for the unused portion if the service does not meet what I reasonably understood I was purchasing. I have gone back and forth with customer support trying to resolve this matter. At this point, after numerous complaints and communications, I am extremely dissatisfied with both the subscription structure and the customer service I have received. Because the company has refused my refund request, I intend to contact my bank and dispute the appropriate portion of the charge. I will provide my bank with my purchase records, the subscription terms available to me, and my correspondence with DeeVid AI so the bank can independently review the matter. My advice to prospective customers: Before purchasing a DeeVid AI annual subscription, carefully investigate exactly how its credit system works, how many credits you receive each month, what happens when those credits are exhausted, and what the company's refund policy is. Based on my personal experience, I cannot recommend DeeVid AI. I paid for an annual subscription expecting a year's worth of service, and after only about two months I found myself dealing with credit limitations, requests for additional payment, a denied refund, and an extremely frustrating customer-support experience. BUYER BEWARE: Read all of the subscription and credit limitations carefully before paying for an annual plan. DeeVid AI Support, You have completely ignored my repeated attempts to obtain assistance regarding a service that I paid for and that your company has failed to provide to my satisfaction. I purchased a 12-month subscription and used the service for approximately two months. Since then, I have experienced ongoing limitations and glitches with your app, while my repeated attempts to resolve this matter through your customer support have gone unanswered. As of today, I am in the process of disputing this charge with my bank. I am seeking recovery of the appropriate portion of the $120 annual subscription charge representing approximately 10 months of unused service. I am providing my bank with documentation of my annual subscription, payment records, the problems I experienced with the service, and my communications showing my repeated attempts to resolve this matter directly with DeeVid AI. This is no longer a warning that I may contact my bank. The dispute process is now underway. Your failure to respond to a paying customer and resolve this matter has left me with no reasonable alternative but to pursue recovery through my financial institution. If DeeVid AI wishes to resolve this matter directly, you should respond immediately and address the unused portion of my annual subscription.