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Jenni Pierce

Australia

1 Reviews
1 Reads
0 Useful

1 review

Flycurvy

Don't order if you expect reasonable delivery times and decent customer service and communication

I ordered two items from FlyCurvy. The first arrived relatively quickly, but the second was only shipped after 32 business days. When I first reached out to customer support, I was told my order was scheduled to ship on November 16th and informed that while I would not receive it before the event I ordered it for, it would be a great addition to my wardrobe. I was also offered a $10 discount voucher for the inconvenience! However, that date came and went without any communication from FlyCurvy. I followed up on November 21st with a firm but respectful email, only to receive a response that was disappointing and lacked sincerity. I was told the "slight" delay was to ensure product quality, but there was no apology, and the tone suggested that the delay was just bad luck on my part. The lack of proactive communication about the status of overdue orders, along with the poor customer service, was not what I had expected. Based on other reviews I’ve seen here, I’m doubtful returning the item and getting a refund would be any easier. Lesson learnt - this experience has left me with no intention of ordering from FlyCurvy again, even with a $10 discount!

2024-11-27