I have been an FXVM client for years…
I have been an FXVM client for years and until this week I had nothing but good experiences with their customer service. The last 4 days I have been trying to get someone on chat and responses don't come for hours if they can come at all. By the time a person does show up its 3 or 4 hours later. This is truly horrible service, and my VPS has been down for a week and i can't get anyone to help me me. With a VPS you need help when you need help, they should be honest and say you wont get service but once a week or you might not get help at all. However to say they respond in 3 to 10 minutes is just a lie. Go somewhere else if you want to be treated with respect as a customer.
