This company is nothing but a SCAM
This company is nothing but a SCAM, I went on Compare Air Website, for a cheaper flight. Searching the site, I saw a flight that was fitting for me through American Airline with a low comfortable price, and the flight times, that I was needing. Upon booking this flight. I was redirected to a site called FlyFair Travel, with the same American flight and time, so I processed to book this flight. Once I booked the flight I received and confirmation from my email. Confirming this information. About 45min. after receiving the email I received a call from Flyfair Travel agent Miguel @11:45 am today 12/1/24. Stating that they were sell processing my ticket and that need to rebook my flight because the flight was already booked on that American Airlines flight that they only had 8 economy seats and that they were already sold. I was told that they don't refund, and you can't cancel however you don't see that until you book the fight. It's not something they have up front it's after you have booked your flight. Confirmation:1998 American Airlines Flight: 2997/738 DFW Thu Dec 05, 2024 DFW 03:30 pm Terminal D Flight Duration 03h 55m Class Economy Thu Dec 05, 2024 SFO Terminal 1 Return Flight American Airlines Flight: 500/7M8 SFO Sat Dec 7, 2024 Terminal 1 Flight Duration 03;h 34m Sat Dec 7, 2024 03;55pm DFW Terminal D So I they would need to rebook my flight for a later date, this is clearly a Bait-and-Switch. She stated that I would go with another airline, for the same price. I was clearly disappointed because I had also booked a car rental for that date, and time with the airport, now I'm needing to change the pickup as well. At this point I ask to speak with a supervisor because I was clearly not understanding, how I couldn't cancel this flight. Miguel told me it was on my booking however the refund/cancel policy isn't shown until after you book your ticket, so you don't see this as your booking your ticket. I was put me on hold, because I wanted to speak with a supervisor, later Rhea Sanchez come on the line stating she was the Assist Floor Supervisor. And assured me she could get me a flight with another airline only if I changed the date, again I said No! She then stated that should found another flight leaving at a later time with an 8hr layover. REALLY NO!!!!!! She then comes back and said I found you a flight with totally different times and a layover. Initially she said it would be with Frontier airline, then later coming back stating it would be with Spirit. Extremely frustrated because I can't get a refund nor cancel this flight. Clearly this is a Bait-and-Switch, this company should be out of business. After having go alone with this Horrible booking, I received a call, I answered and they hung up. I received an email stating Flyfair Travel Call us 24 X 7 1-800-380-5097 Dear Customer, We are writing to inform you about the status of your flight booking request with booking reference #12998 We're currently processing your flight booking (Reference #12998) but have been unable to reach you at the provided number. Could you please provide an alternative contact number for further discussion? This will enable us to promptly address any questions or concerns you may have and finalize your booking to your satisfaction. Please feel free to reply to this email with your alternative contact number, or you can reach out to our Support Team directly at our toll-free number 1-800-380-5097. Thank you, Support Team 1-800-380-5097 Toll-free USA/Canada: 1-800-380-5097 Website : Flyfairtravels.com I called the number listed agent Elly on the line I explain to her I was returning a call from the email. I received about my booking, and was told I will need to contact you back. SCAM! SCAM! SCAM! I will never do business with a third party, and Please be Aware of this company FlyFair Travel they say they are out of New York, but none of them speaks clear English. Lynn Ransom