An evil corporation in need of erasure
I bought a Narwal S10 Pro just over a year ago. It is in need of servicing as it is leaking dirty water. I’ve been trying to get Narwal to service my machine but all they’ve done is waste my time. It’s been over a month and at first they put me through all the usual ‘get this document and that number and customer id and confirm address and please confirm the confirmation by confirming the confirmed address again and all that usual nonsense. I told them I was willing to pay for the service. With each interaction a week would go by. Today after over a month of trying they have the audacity to tell me that they had arranged for a pickup of the faulty machine but apparently I, the customer canceled it! The amount of rage and disgust they’ve filled me with immeasurable. All they’ve done is lie to me. Lies upon lies and finally blamed me for canceling the pickup! Why and how can I cancel any pickup? Why would I when I’m the one requesting it? Even their lies are meant to gaslight. They’re meant to leave the customer feeling disoriented and confused. So in summation I bought a Narwal mop vac, asked for service after a year, got lied to repeatedly then got blamed for canceling the pickup that I requested. Make that make sense. You can’t. Because it isn’t meant to make sense. It’s meant to trigger you and leave you speechless. Unfortunately for them I know these tactics. I’m going to mop the floor with them, quite literally.