Extreme overcharge and no respectful reimbursement.
I purchased a Hydrow and created a subscription at $45 a month. I had some expenses come up and decided to cancel it for a while so I could recover. I canceled it through Apple Subscription. The subscription never canceled and I was charged for 12 months! I called support and after pushing for help, they offered me 3 months reimbursement and were rude about it saying this was all they would do. Even 6 months would be respectful and 12 months would make me want to return however 3 months is a clear message they do not appreciate the customer business. Completely unfortunate but I will never subscribe to them again, they have lost me as a customer and I'm sure to tell others.