Service call with Rotimatic
My Rotimatic had broken down with a fault indication. I got an appt for a service call to be done over Google Meet. At the appointed time nobody attended the call so I went away. 10 mins later I got a phone call from rotimatic agent apologising for not keeping the appt and requesting to go ahead. We did it. The agent was very patient as I resolved connecting my Rotimatic to the Internet. Then she did remote diagnostics and recalibration to resolve the problem. Despite the initial service failure, the recovery was very good. Call me a satisfied customer.