Disappointed in Byte’s Warranty Policy and Support
My daughter completed Byte’s aligner treatment and followed all the instructions, including wearing her retainers for 22 hours a day for the first two weeks. Despite this, the retainers broke shortly after she started using them. When we reached out for support, the clinical team questioned her compliance and ultimately refused to replace the retainers, saying she voided the lifetime warranty. This feels like a clear attempt to avoid responsibility. It’s extremely frustrating that they assume customer error without proof, despite clear communication that she followed all instructions. Beware — their warranty isn't as reliable as it seems, and customer service is more focused on blame than solutions. Reply to their response 5/13/2025: My review here is based on the customer service interaction we already had with your team and your refusal/avoidance of the claim. So please stop pretending to not knowing this!