Hardware is excellent but mandatory software is far too expensive for what is delivered.
1 Hydrow is delivered with about 20 cubic feet of box/packaging/styrofoam/plastic. Try getting your collection service to take that away! 2. $44 per month subscription delivers very poor "instructors". Apple Fitness for $10 is far better. But Hydrow's machine won't connect to ANY other content. 3. Hydrow's motivational "Leaderboard" is totally fake -- not showing real time competitors but an algo of supposedly comparable historical data. 4. As noted, Hydrow requires an internet connection but doesn't allow any other content to be displayed on the Hydrow machine -- no Netflix, no AppleTV, etc. For the same price, Peloton does. 5. Hydrow's customer service people are quite responsive but well-trained to give purely anodyne replies to virtually any question or complaint. Happy to sympathize with you and hold your hand but do little/nothing about your issue. I was impressed by the hardware -- excellent quality and works very well. But the unprofessional instructors and inability to access other streaming content makes the $44 per month subscription an on-going irritation. FOLLOW UP: Hydrow's reply to my review pretty much verifies what I wrote -- they'll give you all the sympathy you want but no tangible assistance. Gee, thanks.