Covercy Lost Us 9,000 ILS
Covercy Lost Us 9,000 ILS – Proceed with Caution I’m not here to write a glowing review. I want to share my negative experience with Covercy so you can weigh it carefully if you’re considering their services. My partner and I chose Covercy after reading positive reviews and receiving recommendations. Since transferring funds from Israel to Canada isn’t as straightforward as one might think, we wanted to rely on so-called “experts in international money transfers.” We followed all instructions to the letter, providing accurate information and documentation throughout the process. When the funds didn’t arrive at the destination account within the promised timeframe, we reached out to Covercy support. Initially, we dealt with a customer success manager, but as the situation escalated, their manager took over. Throughout this ordeal, we felt Covercy was more focused on deflecting responsibility than resolving the issue. Instead of using the correct branch address, they used our residential address. They also failed to properly configure our banking details (transit and account number), leading to a faulty API request and leaving our funds lost in limbo. When we requested a reversal, Covercy’s management responded that they could place a request but couldn’t guarantee its success or timeline, claiming banks often don’t cooperate. Rather than owning their mistakes, they implied the issue was due to us not providing clear enough details—details they, as “experts,” should have known. Accepting funds for transfer implies an assumed responsibility, but Covercy systematically shook off that responsibility. They didn’t help locate the funds, clarify where they were, or make a meaningful effort to reverse the transaction. Instead, I spent over five hours on phone calls with my bank, speaking with branch managers across Canada. Every bank representative assured me that a reversal should be straightforward and that funds not deposited into an account would automatically be rejected and returned. After all those calls—and countless emails from Covercy blaming me—I was finally able to locate the funds in Canada and get my bank to reverse the transaction. Ultimately, Covercy returned the funds to the originating account, but only because I took matters into my own hands. If I hadn’t been as resourceful and persistent, we would likely have lost 9,000 ILS. This experience has taught me that Covercy will abandon you when things go wrong. They won’t take responsibility, they won’t help, and they’ll blame you for their own mistakes. Proceed with caution, and if you can, I’d strongly recommend avoiding Covercy’s services altogether.