Steer Clear of FrontDoor - Sub-Zero Service
One star is too high truly sub-zero stars. Last week we attempted to take advantage of dryer vent cleaning special through Frontdoor, from American Home Shield. First, Frontdoor's website didn't have dryer vent cleaning as a category to choose from. So, not knowing any better at the time, I chose appliance service over carpet cleaning. I then wrote in the notes that I was requesting the vent cleaning deal and scheduled an appointment. The next day, the "tech" called and said that he doesn't do vents and that I needed to reschedule. My wife had stayed home from work - 4 lost hours. I then called to reschedule, since obviously Frontdoor's site didn't allow for proper scheduling. Fast forward to today, my wife stayed home from work this morning for a CONFIRMED (multiple times) 9-11am appointment. At 11am, after zero communication from Frontdoor I called and was told; the service provider they reached out to never accepted the appointment. So my wife has now lost a full day's pay due to terrible communication and unrilable service techs. To top it off, the agent said they only have a couple of techs in our area to choose from, but agreed that they provide terrible customer service. We have been quite happy with American Home Shield, but I would suggest steering clear from the Frontdoor side of their business - other than a friendly voice (after many attempts) I would not trust their operation. No call backs either.