Poor experience.
I submitted my application for renewal of my U.S. passport, due to expire in October and well ahead of a planned trip to Europe in August. After submitting my application, I received confirmation that I had done everything correctly and they would take it forward. After one month, I received an email apologizing for the delay. Two months later in June, I asked for a status update and received another apologetic email stating that no action was required on my part. Another month and the same reply which I strongly suspect was bot-written. I then requested a call with a human, which the website offers. I received no call. I then instructed Entry to confirm that they had not submitted my application to the State Department and if so, to terminate my application. They confirmed that my application had not been submitted to State. Furthermore, they stated that since my payment had been processed by their internal system, they could not offer me a refund, despite their website stating that they offer a guaranteed 100% refund. I'm left wondering if there are any real people at this company and I'm suspicious of any positive reviews of this company.