BYTE UNDER INVESTIGATION BY THE FDA
Started my Byte program in 2020 during the pandemic. Really wanted to get something done that year, given the circumstances and limited options for recreation. I chose Byte because they guaranteed I would be happy with my smile, even if alignment shifted. I was hopeful for the results yielded to be aligned perfection, and instead went through all of the original trays to still see some imperfections and incomplete tracking. I was not asked to send any forwarded Xrays, doctor notations, approval from my dentist for being a proper candidate for Byte, ANYTHING. It was an onboarding of a questionnaire of which consisted of a few questions that the potential "patient" could fill out incorrectly due to ignorance, subjectivity, etc. I suffered gum recession, gum and tooth sensitivity, bleeding, and irritation of a bony protrusion I have that is medically referred to as mandibular tori. I sent pictures of my entire mouth from every angle prior to them sending me the tray kit, which clearly indicate the presence of these factors of concern. They did not make mention of any contraindications regarding this visible condition, and I was under the impression that pain was normal to feel with alignment due to what I had always heard about braces, tightening/adjustments, etc. I was not privy to the fact they were not following FDA guidelines in pursuing a dentists approval, Xrays, previous care rendered and notations about conditions etc. They were just happy to make a sale, as quickly and efficiently as possible. At the expense of my dental health and gum health. Please if you are considering this company, DON'T DO IT!!! They are not qualified, and the FDA is investigating their practices! There are customers having to pay their orthodontists to CORRECT the problems Byte caused them! I paid in full for them to not honor their lifetime "smile guarantee", and contacting them once they've gotten your money makes it nearly impossible to get ahold of anyone. I am seeking a refund currently, and if not successful in that venture, litigation arrangements will be made.