Problem fixed after complaint
I have problems with installation, it doesn't work. Unreasonably they are asking me to wait to get to my destination to try to install again, but then it is pointless to have an esim... I asked for a refund and they said it would only be refunded once I try again in my destination. Do not recommend! Update: 16-dec-2024 One day after I opened my complaint here, they contacted me and fixed my problem giving me a new E-sim which worked. I am giving 4 stars as in the first day I talked to two people who didn't want to solve the problem therefore I spend a lot of time trying to explain them and show what was wrong and they just told me it would work later somehow. It ended up that it didn't work, but they gave me a new E-sim, so my problem was fixed after some stress.