Sent Wrong Bag - no help given!
They sent me a bag I didn't even look at or order. On my order [192364] you can see I ordered the Pochette Metis. They sent me a low key hobo PM bag. I have tried several times to get them to send me the bag I ordered. Now I wonder if the bag they sent me was even real. It's deplorable they do not have good customer service. The response I get back is that "your bag has been delivered". NOT MY BAG. They don't even respond to the question of why I was sent a bag not even in the order! I hope they reach out and correct the situation. I am not shipping this back at my cost like some of you had to do. I would gladly change my review if they corrected the situation.